Egg33 Privacy Policy — Your data is safe with us

1Introduction & Overview

Egg33 (referred to herein as "we", "us", or "egg33") is an international online gaming platform that places the highest priority on user privacy. This Privacy Policy applies to the egg33 platform, including its website and mobile application.

This policy outlines what information egg33 collects, how it is used, who it may be shared with, and the steps egg33 takes to keep your data secure. egg33 believes transparency is the foundation of trust, which is why this policy is written in plain, straightforward language.

Egg33 serves users in Bangladesh and across the globe. We are committed to complying with both international data protection laws and local regulations. The egg33 support team is always available to assist with any questions you may have.

2What Information Is Collected

Egg33 only collects information that is strictly necessary to deliver its services. Collecting excessive or unnecessary data goes against egg33's policy.

Information Collected Directly from You

• Full name and date of birth (for age verification)
• Email Address & Mobile Number
• Current and permanent address
• National ID or passport number (for KYC verification)
• Payment information (mobile banking number)
• Preferences and settings provided at the time of registration

Automatically Collected Information

• IP Address & Device Information
• Browser Type & Operating System
• Time spent on each page on egg33
• Gaming session history and transaction records
• Information collected via cookies and tracking pixels

3Use of Information

Egg33 uses collected data solely for defined purposes. Using data for unnecessary or unethical purposes is contrary to egg33's policy.

• Account Management: For registration, login, and profile management.
• Payment Processing: To securely process deposit and withdrawal transactions.
• KYC Verification: To verify user identity and age.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your issues and answer your questions.
• Promotions & Offers: To notify you of relevant bonuses based on your preferences (with your consent).
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Development: To improve egg33's service quality and user experience.

4Data Sharing & Disclosure

Egg33 does not share your personal data with third parties, except in a limited set of circumstances where disclosure may be required.

Situations in which data may be shared

• Payment Provider: To process transactions exclusively through payment partners such as bKash, Nagad, and Rocket.
• KYC Partner: Authorized third-party verification agencies for identity verification.
• Legal Authorities: Upon a valid court order or lawful request from a government authority.
• Security Investigation: To relevant authorities in connection with fraud or money laundering investigations.
• Business Transfers: In the event of a business merger or acquisition involving egg33 (advance notice will be provided).

Outside of the cases listed above, egg33 will not sell, rent, or exchange your data under any circumstances. egg33 maintains strict data protection agreements with every third-party partner.

5Cookies & Tracking Technologies

Egg33's website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly.

Cookie Type

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences, language, and settings.
• Analytical Cookies: egg33 collects platform usage statistics for the purpose of ongoing improvement.
• Security Cookies: Used to detect fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain egg33 features.

6Security Measures

Egg33 uses industry-leading security technology to protect your data. Our security team monitors systems 24/7 to identify and respond to any threats in real time.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Restricted Access: Only authorized personnel can access the necessary data.
• Data Backup: Data is securely stored in encrypted backups.

However, no platform can guarantee 100% security on the internet. You should also stay vigilant — use a strong password and avoid logging in to egg33 on unfamiliar devices.

7Your Rights

Egg33 believes every user should have full control over their own data. You have the following rights on the egg33 platform.

• Right to Access: The right to know what information egg33 holds about you.
• Right to Rectification: The right to request correction of inaccurate information.
• Right to Erasure: Right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Right to request restriction on the use of your data.
• Right to Opt Out: The right to opt out of marketing communications.
• Right to Data Portability: The right to receive a copy of your data.

8Data Retention Period

Egg33 retains your data only for as long as necessary. Once the purposes of service delivery, legal obligations, and dispute resolution have been fulfilled, your data is securely deleted.

Once the applicable retention period expires, egg33 automatically and securely deletes or anonymizes your data. The deletion process is completely secure and irreversible.

9Minor's Privacy

Egg33 is strictly for users aged 18 and above. egg33 does not knowingly collect data from minors or allow them to use the platform.

• Age verification is mandatory at the time of registration.
• A government-issued ID showing your date of birth is required for the KYC process.
• Any account found to belong to a minor will be closed immediately.
• Any data found to have been collected from a minor will be deleted immediately.

10Policy Changes & Updates

Egg33 may update this Privacy Policy as needed. Changes may arise from technological developments, new legal requirements, or expansions to our services.

• For significant changes, egg33 will notify you in advance via email or platform notification.
• Continued use of egg33 after any changes will be considered acceptance of the updated policy.
• If you object to any changes, you always have the option to close your account.
• The date of the most recent update will always be visible at the top of this page.

Egg33 recommends that users review this Privacy Policy regularly to stay up to date with egg33's data practices.

11Contact & Complaints

For any questions, concerns, or complaints about this Privacy Policy, please reach out to egg33's data protection team. We take your privacy seriously and address all related matters with the utmost care.

• Complaints submitted by email are typically resolved within 7 business days.
• For complex matters, a final resolution will be provided within a maximum of 30 days.
• If your complaint remains unresolved, you have the right to escalate it to the relevant regulatory authority.

Egg33 respects every user's right to privacy and is committed to resolving any concerns promptly. Your trust and confidence are egg33's most valued asset.